I have a hate-hate relationship with France Telecom. Here’s why…
Once upon a time…
It all started when we first arrived in France. I visited the office in Fontenay-le-Comte to request my phone line and internet. No problem there. I struggled to explain my requirements in French to the lady in the shop, who had an air of “Why did I get this customer…?” about her. But explain I did and she gave me my LiveBox in a bice big “Orange” bag. “In 10 days it will be ready” she said. So home I go, plug in the live box and wait 10 days…
…10 days later I turn it on. Aaaaaaaand – nothing. Nada. Zilch. Oh, okay, I fib a little. I had lights on my Livebox. Red lights. Flashing lights. Unfortunately, in the world of LiveBoxes, flashing lights are A Bad Thing. So off I trot back to see the lady in the FT shop. Sadly, the “assistants” (I use quotes, as they didn’t really assist at all) didn’t understand me. “Come back tomorrow, talk to the lady who speaks english”. Well, that all sounded rather encouraging. A helpful english-speaking employee who would tell me in a language that I fully understood why my link to the outside world was just blinking at me like a sad little grey alien.
So back I went, full of enthusiasm that I would get to the bottom of my problem. “I’d like to speak to Madame whateverhernamewas please” (sorry, her name has been burned from my brain with my rage). “Over there,” said the “assistant”, pointing to….the same unhelpful person I had spoken to when I first arrived! Argh! Why, when I was clearly struggling to explain what I needed 10 days ago, did she not speak english then? Jeeeeeez!
Anyway, I calmed myself with a few blows of the head against the wall, and made my pitch to the “english-speaking lady”. “My livebox doesn’t work. I cannot get the phone or the internet.” ”Oh let me check.” Tappity tap on Big Master Computer System. “Ummmm….no, you can’t have the internet. Only dial-up. Go find a CD and use that. Goodbye.”
“….errrrrm…….what?…..”
“It is impossible”
“Why?”
“It is impossible”
“What do I need to do to make it work?”
“Nothing. It is impossible”
The end of the road…?
So there was me, having moved to rural france in order to work from home for my INTERNET-based company, facing the prospect of only being able to use dial-up?! I think you might be able to figure out my state of mind at this point. Selling the house after 1 month a was a distinct possibility.
Now, this was all happening in the week running up to Christmas, so this left us without a land-line and without the internet over Christmas and the new year. Really not good. We had planned to join with family and friends on Skype over the holidays, it being our first Christmas away, but that was now out of the question. As mobile reception is sketchy to say the least, anyone wanting to contact us had a very small chance of actually getting through to us. Not a good situation.
Anyway, I will try to move on otherwise this post will last forever…
Marion to the rescue!
Luckily for us, we had a great estate agent marion, who speak fluent french (and english, luckily
) and she got on the case for us, calling the central FT number. I was also trying things out via the web channel. Between us we figured out that everyone else thought that we should be able to get up to 18mb broadband, so why didn’t the FT shop? Well, it says a big red IMPOSSIBLE on the Big Master Computer System, so there’s no need to look into it any further. Fortunately, the nice people on the phone arranged for an engineer to visit. Several days later, he arrived. He looked at the LiveBox. Sucked the air through his teeth. Went back out to the van. Fiddled with something (we know not what) and came back in. “There you go, all working”. Lights no longer flashing. All systems go. Total time to fix was 15 minutes. 15 minutes!!!! We had been without phone and internet for about 2 months fort the sake of 15 minutes!
Ding ding…round 2
So anyway, thankfully that little episode was behind us. Now skip forward several months to September 2008. We’ve been here 9 months and we’re all getting on well with the language. The kids are settled into school and have plenty of frineds. We feel its about time they watch a bit less English tv and start watching some french programmes at last. The location of the house rules out digital tv via an ariel, so I am reliebly informed. So I have 2 options. Stick another satelite dish on the house, alongside the one currently pointing at the english satlelite. Or, hang on, what’s this? TV via the LiveBox. Oooh, now that would solve a problem. no second dish. No more unsightly wires across the front of the house. Good option. So I tap our phone number into the little widget on the Orange website to find out which options are available on our line. Woopee, it says it will work! At last, something is going right!
So I summon up the energy to head on over to the FT shop and ask for them to do their thing and make it happen. Let me have some of that french TV loveliness if you please monsieur.
“What’s your telephone number?”
“blah-dee-blah blah-dee-blah…” (I hate the way you have to say it in pairs of numbers or no-one understands you
)
Tappity tap on Big Master Computer System. “Ummmm….no, you can’t have TV via the LiveBox Only through a dish. Go find a dish and use that. Goodbye.”
“….errrrrm…….what?…..”
“It is IMPOSSIBLE“
AAAAARRRRRRRGGGGGHHHHHHHH!!!!!!!!!!!!!
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