Comments on: France Telecom – just one nightmare after another

By: Donald

Donald — Fri, 21 Nov 2008 16:51:07 +0000

Hello everybody, the name is Donald, I am living in the Drome and listen to my experience with Orange. Yesterday my Livebox gradually started dieing, first the ethernet connetion then the usb and then SILENCE. So this morning I call Orange assistence and explain my problem knowing that the Livebox had broken down. But as probably you know before reporting to the Orange Boutique you need to have a “dossier number” because without this “essential piece of evidence”they will not change you Livebox. “Sorry “said the lady of the lady of the helpdesk, presently our computersystem is on maintenance and I cannot help you before mid afternoon ( mind you it was 09.00 when I called). So do you suggest I can go to the boutique and they will change the Box without dossier number ? I don’t know.
Anyhow 15 kms to the Orange boutique and explained the problem. “O we can test the box here”the bloke said cheerfully. The box was tested and indeed DEFECT. “Now I can give you a new one, but you have to return tghis afternoon and bring me all the old cables and plugs belonging to the old Box”!!!! “So why don’t we open the new box and I give you the new cables and plugs instead “was my question. “No Sir that is not possible becaise we need the old ones”. End of story. So home , installed the new Box with Old cables and plugs, it works and this aftrenon back to the Orange Boutique and returning the new cables and plugs ( hidden in a carton). Thank you Sir and enjoy your weekend.
What is it that your Sir Winston C. said ( I am dutch) France is a nice country but there shouldn’t be living any french.
Enjoy your weekend.

By: Cut down on your sufferings of afterlife- buy ORANGE LIVEBOX « A Nomad’s Musings

Wed, 05 Nov 2008 10:40:19 +0000

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By: Richard

Richard — Tue, 07 Oct 2008 09:35:36 +0000

Blimey Chris, you are having a bad time of it. I really don’t know why they have to be so obnoxious. So much for “the customer is always right”!

I think we have suffered a similar problem to you as we were told we had to have an 02 28 number instead of 02 51 like everyone else in this area due to there not being any room left on the local exchange or something, I’m sure this is what is causing us grief whenever we ask to do anything as they just see that we are miles away from the exchange and so nothing is possible.

Does anyone out there know where 02 28 is?

Thanks for stopping by Chris and do let me know how things progress

By: chris

chris — Tue, 07 Oct 2008 05:52:07 +0000

France Telecom do my head in. I have been waiting for a simple phone line for two and a half years! The mayor was supposed to help out but what with parading around as ‘maire’ and his other departmental and regional functions, which basically come down to not much, he hasn’t sorted it.
For half of this time I was actually billed by France Telecom. There is no line even linked to my house but they billed me. My protests were ignored and finally I received notice from bailiffs. It was terrifying and incredibly stressfull. I managed to get someone to help me. for the moment there are no more bills but France Telecom has not apologised.
The problem is that although I live in a town, all the places in the ‘boitier’ as FT calls it, are taken. So I just have to live without a phone.

By: Richard

Richard — Thu, 18 Sep 2008 13:45:53 +0000

Wow Sandy, they really are a nightmare aren't they. I reckon there should be a warning to anyone buying a house over here to not expect any help at all when setting up your new home. I just wasn't prepared for how unhelpful they would be.

By: sablonneuse

sablonneuse — Wed, 17 Sep 2008 13:39:21 +0000

Oh I do sympathise. We had French ‘experts’ in to fix the Livebox and they got it working – eventually. Then I fell for the saleslady on the phone who said we could have free calls via the livebox. I did all that seemed necessary – no phone. The ‘experts’ came in and did things. Still no phone.
The ‘orange’ number appears in the new phone directory under the proper one but it doesn’t work – so I’ve given up and gone over to Primus. That’s still not great but at least it’s cheaper than FT.
And there must be something in the training of staff for FT shops. They are just as unhelpful here.

By: Richard

Richard — Mon, 15 Sep 2008 14:16:16 +0000

Lesley: I may well be moving to a new ISP when my 12 month contract is up with Orange. I think we’re best to have as little to do with them as possible.

Sarah: I like your explanation sounds about right. I’m sure the french TV is about as duff as the rubbish that they watch on british TV, but I would feel slightly better about them watching french pap as at least they will be learning a bit of language. Any language they learn from EastEnders and Hollyoaks has got to be bad…

By: Sarah Peyton

Sarah Peyton — Fri, 12 Sep 2008 19:30:38 +0000

Hi
it was only recently that I found out ‘FT’ stands for ‘France Telecom’…

I thought it was ‘F**##ing T**!!t’s (that’s usually how people refer to them!) or could that be Flaming Twits or Flagrantly Tripe, Famously Terrible, etc, etc!

Oh dear….chin up! From what I have heard your children aren’t missing much!

Sarah

By: Lesley

Lesley — Fri, 12 Sep 2008 13:49:04 +0000

Aaaaargh indeed. They’re totally useless. I don’t have to go through all the FT nonsense because we’re “dégroupé” and Free is my ISP. But unfortunately Orange is my mobile operator. I hope you chose a different one.

By: Richard

Richard — Fri, 12 Sep 2008 12:59:30 +0000

The speed capping? I know, just crazy! Really I think they must chant “Its impossible” in their sleep. A total customer service road-crash.